Shopping at Cebu
Last updated: July 14, 2026
At Sheridan Marketing Inc, we want you to be completely satisfied with your purchase. Please review our return and shipping guidelines below. This policy applies to all orders shipped within the Philippines.
You have 15 days from the date of delivery to initiate a return or exchange.
To be eligible for a return or exchange, items must be in new condition (unworn, unused, unaltered, and in their original packaging).
How return shipping is handled depends on the reason for your return:
For Defective or Damaged Products: If your item arrives damaged, defective, or incorrect, Sheridan Marketing will cover the return shipping costs. Please contact our support team, and we will provide you with a prepaid return shipping label.
For Change of Mind / Buyer’s Remorse: If you are returning an item due to a change of mind, the return shipping costs and logistics are the customer’s responsibility. You must arrange shipping via your preferred courier and pay all shipping fees out-of-pocket.
We offer three convenient ways to return your products:
In-Store: Visit our physical location to process your return in person.
At a Drop-off Location: Drop off your packaged return at a designated carrier drop-off point.
By Mail: Ship your return package directly back to our return address.
Returns are subject to a 10% restocking fee based on the product’s purchase price, which will be deducted from your final refund.
Once your return is received and inspected, your refund (minus the 10% restocking fee, if applicable) will be processed. Please allow up to 45 days for the refund to be completed and credited back to your original payment method.
Sheridan Marketing Inc. reserves the right to assess all return, refund, and exchange requests to ensure fair, reasonable, and proper handling for both our customers and the business.
